❓ Frequently Asked Questions
Why should I choose your steel products? What are your advantages?
With 15 years of industry experience, we provide a professional sales team and a wide range of products to offer a comprehensive one-stop procurement service. This efficiency helps our clients save significant money, time, and energy.
What is the standard process for placing an order?
The process is straightforward: Send an inquiry → Receive a quotation → Confirm order details → Pay 30% deposit → Goods preparation → Quality inspection → Pay 70% balance → Delivery.
Can I request a sample before committing to a full order?
Yes, samples are available upon request. Please note that the customer is responsible for both the sample cost and the international shipping charges.
Do you support third-party inspections of the goods?
Absolutely. We warmly welcome third-party quality inspections. Additionally, we maintain a strict internal QC team to verify all products before loading.
What steel grades and certifications do you offer?
We supply various grades including Q235B, Q355B, and ASTM A36. Our products are compliant with ISO, RoHS, and ABS certifications to ensure international quality standards.
Is customization available for specific lengths or sizes?
Yes, while we offer standard 20FT, 30FT, and 40FT lengths, we can customize dimensions, cutting, and processing services (bending, punching, moulding) based on your specific project requirements.